Erica Donawho, NCMA
Erica has worked in dermatology since 2004, bringing over two decades of experience in clinical operations, patient care, and medical team leadership. With her strong background in dermatology, Erica has successfully developed and managed back-office clinical teams, ensuring efficiency and excellence in patient care.
Throughout her career, Erica has focused on building a culture that prioritizes high-quality clinical care, patient experience, and provider support by implementing effective training programs, policies, and procedures. Specializing in back-office operations, she has extensive experience in General Dermatology and Mohs Surgery.
In addition to her role as a Lead Certified Medical Assistant, Erica has served as a Triage Specialist and Regional Clinical Supervisor, taking on responsibilities in team training, workflow optimization, and regulatory compliance. Erica is an EMA/ModMed super-user and continues to enhance clinical efficiency and patient outcomes through her experience, leadership and commitment to excellence.
When Erica is not at work she enjoys camping and RVing with her husband and children.